Sr. Solutions Architect/Developer - Salesforce (Contract-To-Hire) REMOTE

About the position

The GBS Divisional Senior Solutions Architect/Developer-Salesforce works with senior leadership at the local, regional, and national level to solution options from defined requirements that support the internal sales and financial goals within GBS. The GBS Divisional Senior Solutions Architect/Developer-Salesforce works as assigned to ensure that Salesforce.com (SFDC) Solutioning Architecture activities are executed accurately, completely, and on time, coordinating with all necessary parties including business unit clients, vendors and IT. He/She must possess intermediate SQL and advanced MS Excel and work collaboratively across divisions and business units. The GBS Divisional Senior Solutions Architect/Developer-Salesforce will perform hands-on technical implementation, project management, Salesforce.com administration and system evangelizing. This person will also be responsible for executing day-to-day configuration, training, maintenance, and improvement to the platform. The successful candidate will embrace the challenge of solving critical business problems and acting as the knowledge expert for evolving new processes within the company. GBS Divisional Senior Solutions Architect/Developer-Salesforce will define & create reports as needed and evaluate data to implement new reports as appropriate. He/She works to ensure data integrity across the organization, maintaining a reporting dictionary defining core measures on all Salesforce items built. He/She must also understand the importance of protecting Gallagher's data and act in accordance with organizational priorities.

Responsibilities

• Execute solutions for identified Business Process/User Story challenges.
• Assist in defining required features and mapping Salesforce features to business processes.
• Oversee the feature request backlog and work with GBS-IT Leadership to prioritize and execute.
• Works with internal clients to develop and document clear, testable requirements.
• Identifies best-practices supporting business performance relating to efficiency and improved customer service.
• Identifies systems and process barriers to generate ideas for improvement.
• Comply with AJG IT policies and procedures.
• Support and train team members and end-users on how to effectively use both Sales Cloud and Service Cloud.
• Create and maintain on-going documentation processes as technical features evolve or are added.
• Work directly with stakeholders, vendors, and Software Engineers to plan and implement technical solutions.

Requirements

• Professional experience (7-10 years strongly preferred) in a functional role concerned with Salesforce.com Administration at an enterprise level above 1000 users preferred in EITHER Sales Cloud and/or Service Cloud environments.
• Strong understanding of Salesforce.com best-practices and functionality.
• DEEP understanding of native Salesforce features and functionality, as well as the ability to model a role hierarchy, data model, and appropriate sharing mechanisms.
• Implementation of Custom Objects, Process Builder/FLOWS, Workflows, Formulas, and Validations Rules.
• Experience with Salesforce APIs and integrations with other systems - Marketing Cloud, MS Exchange, Telephony, and Azure ETL tools.
• Experience with Salesforce.com DataLoader required.
• Experience with writing SQL/SOQL queries.
• Advanced level with writing MS Excel 2016 or newer (using functions and macros, pivot tables).
• Intermediate level of understanding of relational database methodology.
• Intermediate level of reporting tools such as Microsoft SQL Report Services and Power BI.
• Microsoft Office products including Outlook, Word, PowerPoint, and Visio.

Nice-to-haves

• Experience within the benefits brokerage, insurance, financial services, or similar industry is desired but not required.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program