Sr. Solutions Engineer, EMEA

Instructure - Washington, DC

Full-time - Mid Level

Washington, DC

Publishing Industries

About the position

The Sr. Solutions Engineer (SE) at Instructure is a pivotal role focused on guiding prospective customers through the evaluation of the Instructure Learning Platform, including products like Canvas LMS and Canvas Studio. This position requires a blend of technical expertise and strong interpersonal skills to effectively communicate product capabilities and address customer needs. The SE will collaborate closely with the sales team, acting as a technical advisor and product advocate, ensuring a seamless transition from prospect to customer.

Responsibilities

• Present the Instructure Learning Platform to stakeholders, from storytelling to technical deep-dives.
• Develop and deliver tailored product demonstrations that are engaging and informative.
• Discover and analyze individual customer goals and challenges, mapping them to appropriate platform solutions.
• Analyze technical requirements in RFIs/RFPs and determine necessary Instructure solutions and services.
• Respond to functional and technical elements of RFIs/RFPs, addressing client needs effectively.
• Convey customer requirements to leadership for strategic alignment.
• Conceptualize and communicate the impact of products and services on sales opportunities within organizations.
• Document customer requirements to support successful evaluations and implementations.
• Track project progress through consistent record-keeping and knowledge-sharing.
• Facilitate a successful transition as prospects become customers.

Requirements

• Applied understanding of teaching, instructional design, or education administration.
• Experience in software sales or educational technology is a plus.
• Technical understanding of education technology, web technology, systems integration, SaaS, and APIs.
• Self-motivated, self-reliant, collaborative, and communicative.
• Articulate presentation skills for a wide range of stakeholders, both virtually and in-person.
• Fluency in Spanish and English is required; Italian is preferred.
• Excellent communication skills tailored for the audience.
• Organized and analytical, able to eliminate sales obstacles creatively.
• Comfortable in a fast-paced tech environment with a rapidly expanding customer base.

Nice-to-haves

• Experience with channel sales and partnerships.
• Experience working in EMEA countries outside of Europe, such as Africa or the Middle East.

Benefits

• Business travel insurance
• Contribution to health and fitness/welfare
• Life insurance
• Tuition reimbursement
• Professional development support
• Company-provided laptop