Sr Solutions Engineer, Enterprise Accounts
T-Mobile US - New York, NY
posted 7 months ago
About the position
Be unstoppable with us! T-Mobile is synonymous with innovation—and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment, and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Wireless Solutions Engineers (Wireless SE) also: - Understand and present T-Mobile wireless network and related key technologies - Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices - Maintain expert-level knowledge of wireless-related Value-Added Solutions - Facilitate wireless network coverage analysis - Discuss and assist with processing In-Building Coverage requests - Understand and present product roadmaps as needed - Understand and present network coverage/network build-out plans as needed - Assist with post-sale support/escalations as needed - High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies.
Responsibilities
- Provide alignment and support to a group of Enterprise clients, including Fortune 1000 and Global 500 companies, within a specific geographic region
- Participate in client meetings including Executive Briefings and onsite at client locations
- Enable coverage options and create suitable solutions for client review
- Collaborate with clients to develop and expand solutions, achieve business objectives, and overcome technical challenges
- Present and differentiate current & future state of T-Mobile's Network capabilities & product roadmap
- Demonstrate core and valued-added solutions to clients
- Provide technical guidance and expertise for client Requests for Proposals (RFPs) and bids
- Collaborate with the Sales team on products and solutions to enhance sales performance at the regional & national levels
- Participate in client quarterly business reviews and account planning sessions
- Own client technical relationships and executive engagements
- Support and manage the successful outcome of client pilots & proof of concepts
- Lead complex client solution based opportunities in sophisticated client segments such as Fortune 1K & Global 500
- Provide Subject Matter Expertise in areas of focus: IOT, UCaaS, Private Network/Network Slicing, SDWAN/Edge, Security, Fixed Wireless, etc.
- Maintain technical knowledge by attending training in assigned areas
- Ensure a positive client experience related to recommended solutions
- Ability to delegate and manage support resources for high-level escalations
- Train Sales on technical topics, product updates including leading Tech Talks monthly
- Participate and lead Product, Network, & Marketing road-show and/or webinars
- Responsible for other Duties/Projects as assigned by business leadership as needed
Requirements
- High School Diploma/GED (Required)
- Bachelor's Degree in STEM area of study strongly preferred (Required)
- 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Required)
- Experience supporting Enterprise and Public Sector accounts (Required)
- Technical Leadership (Required)
- Excellent oral and written communications; strong interpersonal skills (Required)
- Proficiency with business application software (Required)
- Ability to provide strategic direction in a leadership role (Required)
- Ability to create and deliver technical presentations (Required)
- Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Required)
Nice-to-haves
- Project Management (Preferred)
- Sales Experience with Sales Methodologies (Preferred)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to paid 12 holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short and long term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
