Sr Solutions Engineer (Project Hire)

About the position

Disney Entertainment & ESPN Technology is reimagining ways to create magical viewing experiences while transforming Disney's media business for the future. The Ad Platforms team is responsible for delivering global advertising technology solutions for Disney's channels and streaming services. As an Ad Platform Technical Operations Senior Solutions Engineer, you will own day-to-day technical operations for the Automated Marketplace, ensuring high standards of customer satisfaction in a fast-paced environment. You will be accountable for monitoring, health, and growth of the Automated Marketplace, working closely with developers, sales, product, and operations.

Responsibilities

• Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations.
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
• Investigate complex issues, diagnose product bugs, and resolve requests.
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders.
• Maintain detailed support documentation for both internal and external use.
• Contribute to the development of best practices, team processes, and peer training.
• Be a leader by example within the team.

Requirements

• At least 5 years of experience in ad technology, operations, support or incident management.
• Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types.
• Strong grasp of online video and display advertising and monetization.
• Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
• Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
• Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms).

Nice-to-haves

• Experience shipping multiple products in an agile software development environment.
• Strong analytical skills and passionate about answering questions with data.

Benefits

• Medical, financial, and/or other benefits.
• Bonus and/or long-term incentive units may be provided as part of the compensation package.