Sr. Specialist, Claims & Fraud Operations

Santander Bank - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Credit Intermediation and Related Activities

About the position

The Sr. Specialist, Claims & Fraud Operations at Santander Consumer is responsible for overseeing the daily operations of the company's business units, focusing on delivering superior service to clients. The role involves optimizing processes, technology, and personnel to enhance financial performance and manage risk effectively. The specialist will analyze data tools and operational standards to ensure service delivery meets company objectives and compliance requirements, while also monitoring external developments that may impact operations.

Responsibilities

• Identify risk factors and trends of potentially fraudulent activity using technical data analysis and statistical interpretation.
• Increase operational efficiencies to streamline and simplify process flows and fraud prevention effectiveness.
• Monitor and review fraud risk and complex exceptions generated from fraud prevention filters and security exception files.
• Conduct root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
• Develop trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Communicate significant issues to management and make recommendations when weaknesses are identified.
• Identify and aggregate operational loss data.
• Complete data quality checks and coordinate the resolution of data reconciliation issues.
• Perform routine analytical reviews of data and documentation related to fraud/risk activities.
• Interact regularly with customers and branches over the telephone for inbound and outbound calls.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.
• Working knowledge of loss and fraud detection/prevention principles and compliance issues.
• Experience with fraud systems such as Lexus Nexus, Targus, and Tran Union TLO.
• Solid analytical, interpretive, and problem-solving skills.
• Excellent customer service and communication skills, both verbal and written.
• Strong organizational skills and ability to multi-task.
• Proficient in MS Office Applications.