Sr. Specialist, Claims & Fraud Operations

Santander Bank - Dallas, TX

Full-time - Mid Level

Dallas, TX

Credit Intermediation and Related Activities

About the position

The Sr. Specialist, Claims & Fraud Operations is responsible for overseeing the daily operations of the company's business units, focusing on delivering superior service to clients. This role aims to enhance financial performance, manage risk, and optimize the effectiveness of people, processes, and technology. The specialist will analyze data tools and business processes to ensure service delivery meets company objectives and will monitor external developments to inform operational strategies.

Responsibilities

• Identify risk factors and trends of potentially fraudulent activity using technical data analysis and statistical interpretation.
• Increase operational efficiencies to streamline process flows and enhance fraud prevention effectiveness.
• Monitor and review fraud risk and complex exceptions from fraud prevention filters and security exception files.
• Conduct root cause analysis to identify opportunities for risk prediction, prevention, and mitigation.
• Develop trending reports and key indicators for early warning of potentially fraudulent activity.
• Communicate significant issues to management and recommend improvements when weaknesses are identified.
• Aggregate operational loss data and complete data quality checks, resolving reconciliation issues as needed.
• Perform routine analytical reviews of data and documentation related to fraud/risk activities.
• Interact with customers and branches via telephone for information on fraud and identity theft.
• Report suspicious activity as required by the Bank Secrecy Act.

Requirements

• Associate's Degree or equivalent work experience.
• 3+ years of experience in the financial services industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.
• Working knowledge of loss and fraud detection/prevention principles and compliance issues.
• Familiarity with fraud systems such as Lexus Nexus, Targus, and Tran Union TLO.
• Solid analytical, interpretive, and problem-solving skills.
• Excellent customer service and communication skills, both verbal and written.
• Strong organizational skills and ability to multi-task.
• Proficient in MS Office Applications.

Benefits

• Competitive salary based on experience and skills.
• Opportunities for professional development and career growth.
• Diversity and inclusion initiatives within the workplace.