Sr Specialist System Engineering

$94,300 - $158,400/Yr

AT&T - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

Telecommunications

About the position

The Senior Specialist System Engineering at AT&T is responsible for overseeing Digital program testing, ensuring effective communication between leadership and delivery/business teams, and managing the overall health of the program. This role involves collaboration across various testing phases, addressing complex issues, and advocating for quality practices to enhance customer experience. The position requires expertise in testing principles, product customer experience, and the application solutions lifecycle.

Responsibilities

• Manages the overall Digital program testing.
• Acts as the single point of contact for tracks for leadership and delivery/business teams.
• Responsible for an overall understanding of the program's health and representing it to leadership.
• Understands the program from all testing aspects, including Architecture and Customer's Journey, to deliver an excellent user experience.
• Possesses expert knowledge of testing principles, including what, where, and how to test.
• Collaborates with all testing phases (ST, IST, ECT, PVT) to successfully complete high visibility projects.
• Drives the program from environments to defect resolution, assists with resolving complex issues by proposing solutions or escalating to appropriate channels.
• Represents Testing Teams and leadership during meetings with Business Owners, Leadership, and other Stakeholders.
• Acts as a Subject Matter Expert on all product Testing Flows, Architecture, Test Phases to identify initial concerns or needs of testing prior to PI Planning.
• Collaborates closely with testing teams, product management, developers, internal and external teams, stakeholders, and business owners through all stages of application solutions lifecycle development.
• Provides business context and insights, optimizes processes, provides clear and consistent priorities, works through trade-offs, and communicates plans and requirements effectively.
• Ensures adherence to SLAs.
• Collaborates with Developers, Business, and multiple global stakeholders to drive the QA agenda.
• Monitors Test Design & Execution.
• Delivers regular reports that provide qualitative and quantitative descriptions of business performance.
• Works with Automation & Performance Leads & Architects for continuous improvement opportunities.
• Leads, guides, and supports team members, helping streamline work processes to improve efficiency and consistency.
• Advocates for Quality practices and defines ways to continually add value to the customer experience.

Requirements

• Degree in Engineering, Information Systems, or related technical field.
• Experience developing technical documentation on applications and systems.
• Ability to work with technical and business-oriented teams.
• Prior experience in the Telecom industry is a plus.
• Demonstrated expertise in Test Strategy, Planning, Estimation, and Analytics.
• Proficient in QA Test management, covering both Functional and Non-Functional testing, with a deep understanding of Quality best practices.
• Adherence to Test Process in test and defect management.
• Experience with ADO implementation, Pipelines, work items, and Test Plan.
• Skilled in preparing daily status reports, defect dashboards and PowerBI.
• Decision-making authority for Entry and Exit of Testing stages.
• Excellent negotiation skills to proactively collaborate with the Testing Team, Dev Leads, and other members.
• Proficient in Risk identification & analysis.
• Proven expertise in Agile software development.
• Familiarity with Katalon, Selenium WebDriver within BDD, TDD frameworks.
• Strong Presentation Skills - Capable of Developing and Presenting Materials at the Director and AVP Levels.

Nice-to-haves

• Experience in the Telecom industry is a plus.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.