Sr Specialist System Engineering

$94,300 - $158,400/Yr

AT&T - Plano, TX

Full-time - Mid Level

Plano, TX

Telecommunications

About the position

The Senior Specialist System Engineering role at AT&T focuses on overseeing Digital program testing, ensuring effective communication between leadership and delivery/business teams, and managing the overall health of the program. This position requires collaboration across various testing phases and addressing complex issues to enhance customer experience through quality practices.

Responsibilities

• Manages the overall Digital program testing.
• Acts as the single point of contact for tracks for leadership and delivery/business teams.
• Responsible for an overall understanding of the program's health and representing it to leadership.
• Understands the program from all testing aspects, including Architecture and Customer's Journey, to deliver an excellent user experience.
• Possesses expert knowledge of testing principles, including what, where, and how to test (Environment, Data, Testing Phases Needed).
• Collaborates with all testing phases (ST, IST, ECT, PVT) to successfully complete high visibility projects.
• Drives the program from environments to defect resolution, assists with resolving complex issues by proposing solutions or escalating to appropriate channels.
• Represents Testing Teams and leadership during meetings with Business Owners, Leadership, and other Stakeholders.
• Acts as a Subject Matter Expert on all product Testing Flows, Architecture, Test Phases to identify initial concerns or needs of testing prior to PI Planning.
• Collaborates closely with testing teams, product management, developers, internal and external teams, stakeholders, and business owners through all stages of application solutions lifecycle development.
• Provides business context and insights, optimizes processes, provides clear and consistent priorities, works through trade-offs, and communicates plans and requirements effectively.
• Ensures adherence to SLAs.
• Collaborates with Developers, Business, and multiple global stakeholders to drive the QA agenda.
• Monitors Test Design & Execution.
• Delivers regular reports that provide qualitative and quantitative descriptions of business performance.
• Works with Automation & Performance Leads & Architects for continuous improvement opportunities.
• Leads, guides, and supports team members, helping streamline work processes to improve efficiency and consistency.
• Advocates for Quality practices and defines ways to continually add value to the customer experience.

Requirements

• Degree in Engineering, Information Systems, or related technical field.
• Experience developing technical documentation on applications and systems.
• Ability to work with technical and business-oriented teams.
• Prior experience in the Telecom industry is a plus.
• Demonstrated expertise in Test Strategy, Planning, Estimation, and Analytics.
• Proficient in QA Test management, covering both Functional and Non-Functional testing, with a deep understanding of Quality best practices.
• Adherence to Test Process in test and defect management.
• Experience with ADO implementation, Pipelines, work items, and Test Plan.
• Skilled in preparing daily status reports, defect dashboards and PowerBI.
• Decision-making authority for Entry and Exit of Testing stages.
• Excellent negotiation skills to proactively collaborate with the Testing Team, Dev Leads, and other members.
• Proficient in Risk identification & analysis.
• Proven expertise in Agile software development.
• Familiarity with Katalon, Selenium WebDriver within BDD, TDD frameworks.
• Strong Presentation Skills - Capable of Developing and Presenting Materials at the Director and AVP Levels.

Nice-to-haves

• Experience in the Telecom industry is a plus.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.