Sr. Staff AI Product Manager

$200,000 - $270,000/Yr

Conviva - Foster City, CA

Full-time - Senior

Foster City, CA

Telecommunications

About the position

Conviva is seeking an entrepreneurial product leader to drive the expansion of our Operational Data Platform, focusing on AI and automation. This role is pivotal in harnessing our extensive client-side telemetry to optimize digital customer experiences. The successful candidate will be responsible for developing the AI strategy that transforms trillions of daily events into actionable insights, enabling proactive detection and mitigation of user experience issues at scale. This position offers a deeply technical and dynamic opportunity with significant impact on the future of data.

Responsibilities

• Deeply understand and triangulate across customer needs, product analytics, and external industry innovation to drive product vision and strategy for the real-time streaming platform offerings.
• Lead the design and deployment of cutting-edge Explainable and Generative AI solutions to solve pressing real world problems at scale.
• Partner closely with senior management and engineering teams to define and align with stakeholders on vision, strategy, and roadmaps.
• Develop product roadmaps in partnership with relevant product and engineering teams that execute on product vision and strategy and inform our engineering teams of what problems need to be solved.
• Define how we will measure the success and effectiveness of our products and drive the execution and continuous evaluation of those metrics.

Requirements

• Proven track record of managing and evolving an AI strategy and vision.
• A healthy blend of deep technical knowledge with customer-focused mindset and empathy.
• Demonstrated passion for ML, AI data platforms, data experience, tools, workflows, and/or data infrastructure.
• Strategic thinker that can connect customer use cases to technology solutions and think holistically about end-to-end experience.
• Growth Mindset and curiosity to enter new domains, keep up with industry innovation, and constantly ask 'why'.
• Extensive experience in NLP and LLM, including reinforcement learning is a plus.
• Excellent written and verbal communication skills; timely communication with clear expectations.

Benefits

• Equity
• Comprehensive benefits package