Sr Staff Inbound Product Manager

$181,100 - $316,900/Yr

ServiceNow - New York, NY

Full-time - Senior

New York, NY

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Sr Staff Inbound Product Manager at ServiceNow is responsible for leading product strategy to drive growth towards $10B+ in revenue. This role involves communicating product priorities, guiding projects through development, and integrating user research into product requirements to enhance customer satisfaction. The position requires strong leadership, collaboration across teams, and the ability to translate complex problems into actionable solutions.

Responsibilities

• Lead product strategy that sets the company up for success in achieving revenue growth.
• Communicate product priorities and build consensus among stakeholders.
• Assume leadership responsibilities as an accountable owner committed to outcomes across organizational boundaries.
• Work with multiple teams to guide projects through development and deliver high-quality products.
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Translate complex problems into easily understood requirements and provide effective solutions.
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences.
• Promote efforts across different groups and influence stakeholders inside and outside the team.

Requirements

• 12+ years of software product management experience.
• Strong prioritization skills and discipline to focus on high-impact activities.
• Experience defining and capturing product requirements and transforming them into a product roadmap.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
• Experience driving solution development through big-picture thinking.
• Ability to serve as a team lead and coach employees at lower levels.

Benefits

• Base pay of $181,100 - $316,900
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs