IQVIA - Parsippany-Troy Hills, NJ
posted 4 months ago
The Sr. Strategic Operations Director is a pivotal role within the organization, responsible for leading the governance of assets, resources, technology, and processes that support a designated customer portfolio of assets in development. This position requires a strategic mindset to oversee all projects and lead the operational governance committee effectively. The individual will provide strategic planning, direction, and support to business and strategic development initiatives for the designated customer, ensuring alignment with the company's goals and objectives. As a key member of the Strategic Account Management (SAM) team, the Sr. Strategic Operations Director will lead significant SAM initiatives and direct the designated customer account globally. This includes providing leadership oversight to both customer and IQVIA assigned project teams, as well as developing and advancing an operations manual specific to the designated customer account for all product development projects. The role is accountable for managing key customer rules of engagement and operational norms, ensuring that all project teams adhere to these standards. The director will also be responsible for delivering against key metrics, milestones, and contractual obligations for a portfolio of projects, focusing on quality, time, and financial objectives. This includes serving as the primary operational management contact globally for the designated customer account, maintaining effective communication channels, and ensuring that customer expectations are met across the portfolio of projects. Additionally, the Sr. Strategic Operations Director will lead the review of customer pipelines, opportunities, and future needs, supporting quarterly resource forecasts for delivery to cost centers. Acting as the key relationship manager, the director will manage escalation plans and recommend actions regarding client management issues. Participation in the development and support of customer sales initiatives, including proposal and budget development, is also a critical aspect of this role. The director will ensure that global customer best practices and IQVIA's transformational business practices are implemented by project teams assigned to the designated customer account, ultimately driving the success of the organization and its clients.