Sr. Strategic Operations Director

$153,200 - $284,400/Yr

IQVIA - Parsippany-Troy Hills, NJ

Part-time - Senior

Parsippany-Troy Hills, NJ

Professional, Scientific, and Technical Services

About the position

The Sr. Strategic Operations Director is a pivotal role within the organization, responsible for leading the governance of assets, resources, technology, and processes that support a designated customer portfolio of assets in development. This position requires a strategic mindset to oversee all projects and lead the operational governance committee effectively. The individual will provide strategic planning, direction, and support to business and strategic development initiatives for the designated customer, ensuring alignment with the company's goals and objectives. As a key member of the Strategic Account Management (SAM) team, the Sr. Strategic Operations Director will lead significant SAM initiatives and direct the designated customer account globally. This includes providing leadership oversight to both customer and IQVIA assigned project teams, as well as developing and advancing an operations manual specific to the designated customer account for all product development projects. The role is accountable for managing key customer rules of engagement and operational norms, ensuring that all project teams adhere to these standards. The director will also be responsible for delivering against key metrics, milestones, and contractual obligations for a portfolio of projects, focusing on quality, time, and financial objectives. This includes serving as the primary operational management contact globally for the designated customer account, maintaining effective communication channels, and ensuring that customer expectations are met across the portfolio of projects. Additionally, the Sr. Strategic Operations Director will lead the review of customer pipelines, opportunities, and future needs, supporting quarterly resource forecasts for delivery to cost centers. Acting as the key relationship manager, the director will manage escalation plans and recommend actions regarding client management issues. Participation in the development and support of customer sales initiatives, including proposal and budget development, is also a critical aspect of this role. The director will ensure that global customer best practices and IQVIA's transformational business practices are implemented by project teams assigned to the designated customer account, ultimately driving the success of the organization and its clients.

Responsibilities

• Lead strategic planning, direction, and support to business/strategic development initiatives for designated customer.
• Serve as a key member of the Strategic Account Management (SAM) team, responsible for leading key SAM initiatives.
• Direct the designated customer account globally, providing leadership oversight to customer and IQVIA assigned project teams.
• Develop and advance an operations manual specific to the designated customer account for all product development projects.
• Accountable for the development and management against key customer rules of engagement and operational norms.
• Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects.
• Serve as the primary operational management contact globally for the designated customer account.
• Lead the review of customer pipeline, opportunities pending, and future customer needs.
• Act as the key relationship manager for designated customer, managing escalation plans and recommending actions regarding client management issues.
• Participate in the development and support of customer sales initiatives, including proposal and budget development.

Requirements

• Other Degree in Life Science, Business Management or related field required.
• 15 years in the pharmaceutical, CRO, or related industry, including experience in clinical operations, CRA, commercial, or alternative operational functions.
• Demonstrated knowledge of contractual obligations and processes and customer accounts.
• Excellent motivation, team building, and leadership skills.
• Excellent presentation and negotiation skills.
• Excellent communication skills.
• Good problem-solving skills.
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
• Strong influencing and negotiation skills.
• Excellent customer service skills.
• Sound judgment and decision-making skills.
• Strong software and computer skills, including MS Office applications.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

Benefits

• Health and welfare benefits including medical, dental, and vision insurance.
• Incentive plans and bonuses based on performance.
• 401(k) retirement savings plan with company matching contributions.
• Tuition reimbursement for further education and professional development opportunities.
• Flexible working hours and remote work options.