Sr. Strategic Operations Manager, Commercial Operations

$112,000 - $137,500/Yr

Uber - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Sr. Strategic Operations Manager for Commercial Operations at Uber Eats plays a crucial role in scaling impactful projects that support the needs of the commercial teams, specifically focusing on Account Management. This position involves empowering Account Managers with tools, data, and strategies to enhance their productivity and effectiveness in managing their accounts. The role requires collaboration across various departments to optimize workflows and implement best practices that drive success in account management.

Responsibilities

• Scale best practices across the US&C region for Account Management.
• Develop new ideas and methodologies to prioritize Account Management tasks.
• Understand and streamline the end-to-end Account Management process.
• Introduce toolkits and frameworks for managing the Book of Business at scale.
• Implement and improve processes like the Seller-to-Account Manager handover.
• Gather insights from Enterprise and SMB Account Management teams to optimize workflows.
• Collaborate with various departments including Sales Operations, Finance, and Product to ensure initiative success.

Requirements

• 4+ years' work experience in Commercial Operations, Business Operations, AM Management, Consulting or Program Management.
• Advanced Excel and data management skills.
• Proficiency with Salesforce.
• Proficiency with SQL.
• Bachelor's Degree.

Nice-to-haves

• Experience with Sales GTM processes and systems.
• Ability to build cross-functional relationships and foster collaboration.
• Exemplary problem-solving skills and best practice application.
• Ability to thrive in a fast-paced and ambiguous environment.
• Excellent organization, time management, and prioritization skills.

Benefits

• Base salary range for New York: USD$124,000 - USD$137,500.
• Eligibility for Uber's bonus program.
• Potential equity award and other compensation types.
• Various benefits as detailed on Uber's careers page.