Pluralsight - Draper, UT
posted 3 months ago
Pluralsight's Digital Success team is seeking to add a strong individual contributor who is willing to dig in and help us build and scale our organization. This position reports to the Sr. Director of Digital Customer Success and involves close collaboration with senior leadership, operations, and data science teams. The ideal candidate will have a robust background in operations, data modeling, and the ability to coordinate and collaborate on various cross-functional projects. The role focuses on supporting new initiatives and key programs that evolve our Customer Success strategy, particularly emphasizing a balance between human-led and digitally-led engagements. The successful candidate will be responsible for building and refining our digital workflow, establishing activities and milestone dates to ensure timely deliverables, and owning KPIs and other key metrics for digital pilots and experiments. In this role, you will ensure alignment of strategy and approach between Digital Success and key business partners, report and consolidate forecasts of retention, and support key metrics. You will collaborate with finance and operations on capacity modeling for our Scale segment, handle day-to-day task optimization for the operations team, and respond to ad-hoc modeling requests to support our internal partners.