Sr System Administrator

Information Resource Group Incorporated - Raleigh, NC

Full-time

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Sr System Administrator role is focused on providing excellent desktop support, including troubleshooting, software installations, PC replacements, and customer onboarding/offboarding. The position requires strong customer service skills and the ability to communicate effectively with both technical and non-technical users. The role involves working with various technologies and internal teams to ensure efficient operations and support for customers.

Responsibilities

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support customers and work with internal teams
• Image or provision new equipment hardware and provide it to customers
• Use strong organizational skills to track onboarding and shipping activities based on customer requests
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Test Intune processes for Tier 3 team and provide feedback
• Test upgrades and software changes
• Install software following security and internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes and a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, and Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Requirements

• Candidates must have 5 years of experience
• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support customers and work with internal teams
• Image or provision new equipment hardware and provide it to customers
• Use strong organizational skills to track onboarding and shipping activities based on customer requests
• Follow asset management processes to ensure proper customer billing
• Testing Intune processes for Tier 3 team and providing feedback
• Test upgrades and software changes
• Install software following security and internal processes
• Basic understanding of MECM, Active Directory, Tanium, Intune, and Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn