Sr Systems Analyst (Contract to Hire)
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About The Position
Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Systems Analyst to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Systems Analyst is a key player in maintaining Meriplex's success and can be the start of a rewarding career. In this role, you will act as the point of escalation for L1 Systems Analysts, delivering advanced workstation support and providing customer-specific application support. You will troubleshoot advanced network connectivity issues and manage device/user connectivity, ensuring that all incidents are addressed promptly and effectively. Your responsibilities will also include administering incident response system reboots, performing basic OS support, and utilizing basic Azure support skills. You will provide second-level triage virtual server support to reestablish functionality and follow all standard operating procedures (SOP) to resolve technical issues. Additionally, you will administer advanced Active Directory support and perform ITIL security tasks to provide basic printing and connectivity support. Your role will require you to deliver scripted application support and demonstrate TCP/IP troubleshooting abilities, as well as handle advanced VPN connectivity issues and password resets. You will also be responsible for advanced end-user email support and performing root cause analysis to improve service delivery. As a Senior Systems Analyst, you will be expected to strengthen customer relationships by providing exemplary customer service and effectively communicate both verbal and written technical information to a wide range of end-users and internal IT departments. You will manage workflow using research, documentation, remote monitoring and management (RMM) tools, and a ticketing system, ensuring that service requests are supported, managed, and resolved with the appropriate level of urgency and professionalism. This position is crucial for maintaining the high standards of service that Meriplex is known for, and it offers a pathway to further career development within the organization.
