Sr. Systems Engineer II (ServiceNow)

Full-time - Mid Level

Hybrid - Washington, WA

10,001+ employees

Utilities

About the position

The IT Sr Systems Engineer II position serves as a senior technical role within the IT department. It requires demonstrated experience of information technology, problem-solving skills, and the ability to work effectively both independently, as a mentor and as part of a team. The candidate will possess the self-motivation, experience and skills to serve by providing technical insights driving the design, implementation, and optimization of complex systems under the guidance of a Principal Engineer or Manager. Collaborates with IT architecture to define strategy and work with various teams to implement high quality systems to meet business requirements. Delivers and supports IT infrastructure, product and platform solutions. Designs and delivers complex IT system initiatives, to include cloud, non-cloud and hybrid-cloud systems. Influences other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

Responsibilities

• Independently coordinates and leads discussions with business partners and vendors to gather information.
• Consults with leadership, architecture, project teams and end users to identify system requirements and perform feasibility analysis on potential changes related to existing and future security and technical architectures.
• Writes and disseminates system specifications, logical & physical architecture diagrams, and implementation plans.
• Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
• Work closely with others to develop future plans, resource requirements, migration strategies, and project schedules.
• Creates and delivers presentations to Engineering, Architecture Review Boards, and business partners.
• Provides coaching and oversight for less experienced engineers.
• Design, support and maintain custom system integration with other platforms, specific to the needs of the customers.
• Ensure all risks and issues are identified and are captured following set process and are actioned appropriately.
• Maintains knowledge of and ensures others are compliant with preferred technologies, methodologies, standards and policies.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Computer Networking
• 4 - 7 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 7+ years of relevant experience in lieu of degree.
• Experience with system administration.
• Demonstrated ability to design and document processes & procedures.
• Has led operational hand offs.
• Maintained experience with ServiceNow.
• Demonstrated competence with business acumen within implementing and maintaining a Configuration Database and Asset Management System.
• Demonstrated ability to solve complex problems.
• Expert in articulating sensitive and mission-critical information to a wide variety of target audiences (written and verbal, inclusive to senior leaders).
• Demonstrates ability to help team members make informed decisions in alignment with the sub-department strategic plans.
• Proactively comprehends what a business partner is requesting and develops a strategy to address.
• Demonstrates ability to influence up, down, and across the organization.
• Drives innovative process and improvements by leveraging alternative perspectives and emerging technologies to deliver creative solutions across many teams.
• Demonstrated ability to deliver work aligning to project management principles & framework.
• Demonstrated ability to provide financial impact analysis, inclusive of assessing cost optimization opportunities.
• Demonstration of advanced capabilities to apply monitoring tools.
• Independently makes informed decisions on monitoring settings such as sample size, level of criticality, and self-healing opportunities.
• Develops white papers, conducting presentations as needed.
• Applies solutions against current security requirements and future industry trends.
• Proficient in PowerShell, Ansible, or other appropriate scripting tool.

Nice-to-haves

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow CIS - Hardware Asset Management Certification
• Experience implementing and maintaining Discovery
• Experience implementing and maintaining Service Mapping
• Certifications such as NERC-CIP, FERC, AZ900
• Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.
• Shows initiative beyond pure implementation.
• Experience building highly scalable applications.
• Demonstrated ability to apply a broader perspective.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: USD $117,600.00/Yr. - USD $176,400.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program
• And much more