Sr. Systems Engineer

Cyber Advisors - Maple Grove, MN

Full-time - Mid Level

Hybrid - Maple Grove, MN

Professional, Scientific, and Technical Services

About the position

The Sr. Systems Engineer at Cyber Advisors Inc. is a full-time hybrid role focused on providing high-quality IT support to clients. This position involves diagnosing and solving complex hardware, network, and software issues while maintaining documentation and developing a deep understanding of the client's business environment. The role emphasizes customer satisfaction and continuous improvement in processes and technology.

Responsibilities

• Provide primarily on-site and remote support to clients.
• Proactively anticipate, diagnose, and solve complex hardware, network, and software problems.
• Develop and maintain knowledge of customer's specific business environment.
• Maintain documentation for system configurations, processes, and procedures.

Requirements

• Bachelor's degree in Computer Science or equivalent work experience.
• 7+ years of IT experience.
• Strong knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Strong knowledge of MS Office 365 and Azure administration.
• Strong knowledge of TCP/IP and networking fundamentals.
• Strong knowledge of hypervisor technologies (VMWare/Hyper-V).
• Strong knowledge of firewalls, switching, and routing.
• Broad knowledge of SAN and NAS device configuration and management.
• Broad knowledge of Windows Desktop OS & MS Office Suites.
• Broad knowledge of workstation, server, and cloud backup solutions.
• Broad knowledge of network security, anti-virus, and EDR solutions.
• FortiNet FCSS, AZ-140, MS-102, AZ-305 or similar certifications.

Nice-to-haves

• Dedication to customer satisfaction and getting it right the first time.
• Ability to explain complex technical concepts to a non-technical audience.
• Strong troubleshooting skills across diverse environments.
• Proactive in seeking process improvement opportunities.
• Excellent verbal and written communication skills.
• Strong technical documentation skills.
• Ability to manage and prioritize multiple tasks and deadlines.
• Passion for great customer service.
• Curiosity and love of technology.
• Proven ability to work with little or no supervision.
• High-quality, detail-oriented approach to work.
• Well-developed organizational skills.

Benefits

• Competitive salary depending on skills and experience.
• Vacation and PTO.
• Employer-paid Health and Dental Insurance.
• Great opportunities for career advancement.
• 401k with employer matching.
• Paid time off for continuing education.
• Disability and Life Insurance.
• Bonuses eligible.