Sr Tech Support Analyst, Azure Cloud Engineering - Remote

$88,000 - $173,200/Yr

Optum - Hopkins, MN

Full-time - Mid Level

Remote - Hopkins, MN

Insurance Carriers and Related Activities

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role as a Senior Tech Support Analyst in Azure Cloud Engineering, you will enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Your primary responsibilities will include developing new cloud approaches to enhance the operations of cloud infrastructure, reviewing and approving architectural modifications through formal change management processes, and managing the installation and configuration of application components of solutions. You will serve as a key resource on complex and critical issues related to application and server performance, and you will be expected to have expertise in Windows Server 2019, Windows Desktop, Red Hat Linux, and Oracle Linux operating systems. You will also manage all scheduled maintenance across all servers in support of service level agreements, submit change control for all scheduled maintenance, and ensure compliance with security policies and regulations. This includes supporting centralized logging capabilities and maintaining tight controls over access to all servers. Additionally, you will validate and support the disaster recovery plan for all server and application components of OSGS State contracts. Your performance will be recognized and rewarded in an environment that challenges you and provides clear direction for success, along with opportunities for development in other roles you may be interested in.

Responsibilities

• Solution new Cloud approaches to events that surface to improve the operations of Cloud Infrastructure
• Review, improve and approve architectural modifications to existing Cloud Infrastructure through formal change management processes
• Installation and configuration of application components of solutions
• Serve as a key resource on complex and/or critical issues related to application and server performance
• Manage all scheduled maintenance across all servers, in support of service level agreements
• Submission of change control for all scheduled maintenance
• Responsible for solid working knowledge of security compliance according to State and Federal security policies and regulations
• Validation and support of disaster recovery plan for all server and application components of OSGS State contracts

Requirements

• Undergraduate degree or 4+ years of equivalent experience
• 3+ years System Administration experience with Windows and Unix
• 2+ years Azure Administration experience
• 2+ years of understanding of Linux systems administration, maintenance and security
• 2+ years of understanding of Windows systems administration, maintenance and security
• 2+ years of general auditing/troubleshooting experience on all levels (network, Linux, software, hardware)
• 1+ years of experience with key Azure services, including Jenkins, Terraform, Github, Azure Web Services, Kubernetes, Azure Devops

Nice-to-haves

• Experience managing high availability virtual environments utilizing VMWare
• Experience with and willingness to support 24x7 production environments
• Knowledge of Network Administration (Firewall, ACLs/NAT, design, upgrades, security)
• Working knowledge of scripting and automation tools like Python/Shell/Perl
• Understanding of TCP/IP and networking fundamentals
• Day-to-day troubleshooting of application and database connectivity problems
• Proactive application monitoring and trouble resolution
• Report writing in support of service level agreement reporting requirements
• Process and procedure documentation for contractual required documentation, including an operations manual for ongoing support of the environment

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution