Sr Tech Support Analyst, Azure Cloud Engineering - Remote

$88,000 - $173,200/Yr

UnitedHealth Group - Minnetonka, MN

Full-time - Mid Level

Remote - Minnetonka, MN

Insurance Carriers and Related Activities

About the position

The Sr Tech Support Analyst for Azure Cloud Engineering is responsible for improving the operations of Cloud Infrastructure by implementing new cloud solutions, managing server performance, and ensuring compliance with security policies. This role involves working remotely and requires expertise in various operating systems and cloud services, with a focus on enhancing health outcomes through technology.

Responsibilities

• Solution new Cloud approaches to events that surface to improve the operations of Cloud Infrastructure
• Review, improve and approve architectural modifications to existing Cloud Infrastructure through formal change management processes
• Installation and configuration of application components of solutions
• Serve as a key resource on complex and/or critical issues related to application and server performance
• Manage all scheduled maintenance across all servers, in support of service level agreements
• Submission of change control for all scheduled maintenance
• Validation and support of disaster recovery plan for all server and application components of OSGS State contracts

Requirements

• Undergraduate degree or 4+ years of equivalent experience
• 3+ years System Administration experience with Windows and Unix
• 2+ years Azure Administration experience
• 2+ years of understanding of Linux systems administration, maintenance and security
• 2+ years of understanding of Windows systems administration, maintenance and security
• 2+ years of general auditing/troubleshooting experience on all levels (network, Linux, software, hardware)
• 1+ years of experience with key Azure services, including Jenkins, Terraform, Github, Azure Web Services, Kubernetes, Azure Devops

Nice-to-haves

• Experience managing high availability virtual environments utilizing VMWare
• Experience with and willingness to support 247 production environments
• Knowledge of Network Administration (Firewall, ACLs/NAT, design, upgrades, security)
• Working knowledge of scripting and automation tools like Python/Shell/Perl
• Understanding of TCP/IP and networking fundamentals
• Day-to-day troubleshooting of application and database connectivity problems
• Proactive application monitoring and trouble resolution
• Report writing in support of service level agreement reporting requirements
• Process and procedure documentation for contractual required documentation, including an operations manual for ongoing support of the environment

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution