Amazon - Annapolis Junction, MD
posted 4 months ago
As a Senior Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our National Security customers by acting as their principal technical advisor. This position is not a sales role; instead, it focuses on helping customers across various industries and sizes maximize the value and service they receive from AWS. You will be responsible for crafting and executing strategies that drive the adoption and effective use of AWS services, including but not limited to EC2, S3, DynamoDB, RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, and IoT. Your technical expertise and customer-facing skills will be essential in representing AWS within customer environments and facilitating discussions with senior leadership regarding incidents, trade-offs, support, and risk management. In this role, you will provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices. You will proactively ensure that your customers' AWS environments remain operationally healthy. By developing close relationships with your customers, you will gain insights into their business and operational needs, as well as their technical challenges, enabling you to help them achieve the greatest value from AWS. This position requires a willingness to travel 10% or more as needed, reflecting the dynamic nature of the role. The TAM is central to delivering value to our National Security customers, and if you are passionate about being at the forefront of innovation, we invite you to join our team. This position requires that the selected candidate be a US Citizen and possess and maintain an active TS/SCI security clearance with polygraph. At AWS, we prioritize work-life balance, mentorship, and career growth. We believe that achieving a healthy balance between personal and professional life is essential for long-term happiness and fulfillment. Our team is committed to supporting new members and fostering an environment that encourages knowledge sharing and mentorship. We care about your career development and strive to assign projects that will help you grow into a well-rounded contributor capable of tackling more complex tasks in the future. Our inclusive team culture embraces diversity and is reinforced by our leadership principles, which encourage seeking diverse perspectives and fostering an environment of trust and curiosity.