Sr. Technical Account Manager, WWPS Partners and ISVs

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Technical Account Manager (TAM) at AWS is responsible for supporting customers' digital transformations by providing technical guidance and advocacy. This role focuses on driving customer innovation and ensuring the operational health of AWS environments. The TAM acts as the principal technical advisor to Public Sector Partners, helping them adopt and utilize a wide range of AWS services effectively. This position emphasizes building strong customer relationships and collaborating with various stakeholders to achieve business outcomes.

Responsibilities

• Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy
• Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices
• Use Bias For Action and Customer Obsession to proactively lead customers to long-term success
• Work with a range of customer stakeholders from developers through to C-suite executives
• Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes
• Demonstrate technical leadership at scale and avoid pitfalls of thinking small
• Collaborate with cross-functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

Requirements

• Bachelor's degree in STEM with 5 years of work experience, or 5 years of related work experience
• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• 5+ years of customer-facing experience in technical engineering or systems architecture
• Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Ability to juggle tasks and projects in a fast-paced environment
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice-to-haves

• 10+ years of experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Experience in Informational Technology operations
• Internal enterprise or external customer-facing experience as a technical lead
• Executive level technical consulting experience
• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP
• Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus

Benefits

• Flexibility in working hours
• Mentorship and career growth opportunities
• Inclusive team culture with employee-led affinity groups
• Innovative benefit offerings
• Annual and ongoing learning experiences