Sr. Technical Account Manager, WWPS Partners and ISVs

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in supporting customers' digital transformations by acting as the principal technical advisor and 'voice of the customer' for Public Sector Partners. This position focuses on driving customer innovation and adoption of AWS services, ensuring operational health, and providing strategic technical guidance to help customers achieve their business goals.

Responsibilities

• Educate, empower, and evolve customer's AWS experience through technical guidance, solution-building, and advocacy.
• Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices.
• Use Bias For Action and Customer Obsession to proactively lead customers to long-term success.
• Work with a range of customer stakeholders from developers through to C-suite executives.
• Develop customer partnerships to drive the alignment of the right priorities, solutions, and business outcomes.
• Demonstrate technical leadership at scale and avoid pitfalls of thinking small.
• Collaborate with cross-functional AWS Teams; from Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Requirements

• Bachelor's degree in STEM with 5 years of work experience, or 5 years of related work experience.
• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
• 5+ years of customer-facing experience in technical engineering or systems architecture.
• Understand operational parameters and troubleshooting for three (3) of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
• Ability to juggle tasks and projects in a fast-paced environment.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• 10+ years of experience in operational parameters and troubleshooting for four (4) or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
• Experience in Information Technology operations.
• Internal enterprise or external customer-facing experience as a technical lead.
• Executive level technical consulting experience.
• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP.
• Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.

Benefits

• Flexibility in working hours to promote work-life balance.
• Mentorship and career growth opportunities with a focus on knowledge sharing and project assignments that enhance skills.
• Inclusive team culture with employee-led affinity groups and ongoing learning experiences.