Sr. Technical Account Manager

About the position

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere. Disney’s Technical Account Management (TAM) team is dedicated to positioning Disney DTC as a leader in the industry through strategic partnerships for its DTC video streaming services, including Disney+, Hulu, and ESPN+. This involves collaboration with top-tier mobile operators, connected device, consumer electronics companies, and various telecommunications and pay TV providers (MVPDs). The team's primary responsibility is to foster strong relationships with these partners, advocating for Disney’s product and technology initiatives across a diverse array of global distribution channels.

Responsibilities

• Support the Sr. and Executive TAM Directors in managing day-to-day relationships with third-party partners, ensuring successful integrations and platform launches.
• Build strong relationships with global distribution partners to identify new capabilities, features, and requirements, providing implementation recommendations to internal business, product, and technology teams.
• Educate and advocate persuasively for Disney DTC’s product and technology interests to third-party distribution partners.
• Triage and troubleshoot issues related to billing integrations or application performance.
• Project manage new initiatives with partners, including onboarding new partners and launching new features, functionalities, or territories.
• Oversee requirements identification and technical integrations with third-party distribution partners to align with business objectives.
• Collaborate with internal stakeholders from product and technology teams to identify challenges and resolve blocking issues that involve third-party partners.
• Work with internal legal, sales, and business development teams to drive distribution deals that support product and technology goals.

Requirements

• Minimum of 5 years of experience in a technical account management or product management role.
• Proven experience with consumer subscription products, including billing and entitlement integrations.
• Extensive background in leading complex end-to-end technology integration launches for digital media and streaming video solutions (both live and VOD).
• In-depth knowledge of live and VOD streaming video solutions for OTT and direct-to-consumer services.
• Strong understanding of streaming media consumer electronics (CE) devices and platforms, including web, mobile, connected devices, living room devices, and set-top boxes.
• Experience collaborating with third-party consumer electronics partners, technology partners (SoC, middleware, STB OEMs), and platform distribution partners.
• Familiarity with video streaming technologies encompassing video playback, encoding, packaging, DRM, CDN, and ad integration.
• Exceptional customer relationship and account management skills, with a demonstrated ability to influence and advocate for Disney’s product and technology initiatives while identifying implementation requirements.
• Strong communication skills, both verbal and written, with the ability to effectively translate complex technical requirements into business impacts and vice versa.
• Meticulous attention to detail and analytical abilities to tackle complex challenges, identify solutions, and provide actionable recommendations to product, technology, business, and executive stakeholders.
• Capability to uncover business objectives and technology requirements to ensure successful launches with distribution partners.
• Ability to travel domestically.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package.
• Full range of medical, financial, and/or other benefits, dependent on the level and position offered.