Sr. Technical Enablement Program Specialist

$90,000 - $159,200/Yr

Databricks - New York, NY

Full-time - Mid Level

New York, NY

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Field Enablement team is dedicated to ensuring that our Go-To-Market organization possesses the necessary processes, skills, and technical expertise to effectively engage with customers and partners throughout their journey. We are seeking a candidate with a robust background in technical field enablement, a deep understanding of adult learning principles, and hands-on experience with Data and AI technologies. In this role, you will be responsible for owning and implementing large-scale technical enablement programs, collaborating cross-functionally to enhance the productivity of our Field Engineering teams. We are looking for someone who is passionate about enablement, eager to coach and collaborate with Technical Subject Matter Experts (SMEs) and the Field Engineering community, and possesses strong technical expertise in our platform, particularly in Consumption Motion and Data and AI. A learner-focused mindset is essential for designing and delivering innovative, tailored programs for the field. Given the technical nature of this position, a strong technical background is crucial. You will frequently collaborate with technical SMEs to ensure that our programs are grounded in real-world technical requirements and reflect the most current product updates and capabilities. Your ability to communicate effectively with technical professionals and comprehend complex technical concepts will be key to building effective training modules. Your strategic mindset and program management skills will be vital in driving performance and fostering a culture of continuous learning and development within our organization.

Responsibilities

• Design and develop comprehensive enablement programs that enhance the skills and productivity of technical, customer-facing roles within the Field Engineering organization.
• Develop and implement targeted enablement initiatives designed to increase field productivity, ensuring technical teams are equipped with the skills and knowledge needed to efficiently engage with customers and drive successful outcomes.
• Collaborate closely with technical Subject Matter Experts (SMEs) to create and curate enablement content that reflects the latest product updates, platform advancements, and industry best practices.
• Lead initiatives that integrate real-world use cases into enablement programs, allowing technical field teams to apply their skills in practical, scenario-based learning environments.
• Manage and oversee the end-to-end program development process, from discovery and program design to implementation and evaluation, ensuring that all programs align with organizational goals and deliver measurable results.
• Develop and implement assessment frameworks and establish productivity metrics to measure the effectiveness of enablement programs on a continuous basis.
• Utilize feedback and performance data to continuously refine and enhance enablement's approach.
• Foster a collaborative environment that encourages continuous learning and knowledge sharing among technical teams, promoting a culture of innovation and excellence in customer engagement.

Requirements

• Deep experience in developing/delivering training & enablement, ideally in a Tech / Data focused company.
• A track record of designing and executing enablement programs that measurably improve the productivity and effectiveness of field teams, particularly in technical and customer-facing roles.
• Strong technical background with the ability to understand and communicate complex technical concepts to diverse audiences.
• Experience working closely with technical SMEs to develop accurate and effective training content is highly desirable.
• Demonstrated success in developing and delivering enablement programs tailored to technical, customer-facing roles, with a focus on role-specific skills, technical specializations, and sales cycle strategies.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment, with strong program management skills and attention to detail.
• Exceptional communication, storytelling, and presentation skills, coupled with a strong executive presence and the ability to effectively influence and engage large audiences.
• Ability to work well in a fast-paced dynamic environment, able to manage competing priorities, manage ambiguity, and stay flexible through growth and change.
• A strategic thinker who is comfortable with ambiguity and capable of adapting to rapidly changing environments while maintaining a focus on long-term goals.
• Strong analytical skills, with the ability to translate data and insights into actionable strategies that drive performance and productivity within technical teams.

Benefits

• Medical insurance reimbursement or collective healthcare scheme
• Accident and income protection insurance
• Pension Plan
• Enhanced Parental Leaves
• Equity awards
• Fitness reimbursement
• Annual career development fund
• Home office & work headphones reimbursement
• Business travel accident insurance
• Mental wellness resources
• Employee referral bonus