Sr. Technical Enablement Program Specialist

Databricks - San Francisco, CA

Full-time

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Field Enablement team at Databricks is dedicated to ensuring that our Go-To-Market organization possesses the necessary processes, skills, and technical expertise to effectively engage with customers and partners throughout their journey. We are seeking a candidate with a robust background in technical field enablement, a deep understanding of adult learning principles, and hands-on experience with Data and AI technologies. In this role, you will be responsible for owning and implementing large-scale technical enablement programs, working cross-functionally to enhance the productivity of our Field Engineering teams. We are looking for someone who is passionate about enablement and eager to coach and collaborate with Technical Subject Matter Experts (SMEs) and the Field Engineering community. A strong technical expertise in our platform, particularly in Consumption Motion and Data and AI, is essential. A learner-focused mindset is crucial for designing and delivering innovative, tailored programs for the field. Given the technical nature of this position, a solid technical background is necessary. You will frequently collaborate with technical SMEs to ensure that our programs are grounded in real-world technical requirements and reflect the most current product updates and capabilities. Your ability to communicate effectively with technical professionals and comprehend complex technical concepts will be key to building effective training modules. Your strategic mindset and program management skills will be vital in driving performance and fostering a culture of continuous learning and development within our organization. This role reports to a Sr. Manager in the Technical Enablement organization within Field Engineering.

Responsibilities

• Design and develop comprehensive enablement programs that enhance the skills and productivity of technical, customer-facing roles within the Field Engineering organization.
• Develop and implement targeted enablement initiatives designed to increase field productivity, ensuring technical teams are equipped with the skills and knowledge needed to efficiently engage with customers and drive successful outcomes.
• Collaborate closely with technical Subject Matter Experts (SMEs) to create and curate enablement content that reflects the latest product updates, platform advancements, and industry best practices.
• Lead initiatives that integrate real-world use cases into enablement programs, allowing technical field teams to apply their skills in practical, scenario-based learning environments.
• Manage and oversee the end-to-end program development process, from discovery and program design to implementation and evaluation, ensuring that all programs align with organizational goals and deliver measurable results.
• Develop and implement assessment frameworks and establish productivity metrics to measure the effectiveness of enablement programs on a continuous basis.
• Utilize feedback and performance data to continuously refine and enhance enablement's approach.
• Foster a collaborative environment that encourages continuous learning and knowledge sharing among technical teams, promoting a culture of innovation and excellence in customer engagement.

Requirements

• Strong background in technical field enablement.
• Deep understanding of adult learning principles.
• Hands-on experience with Data and AI technologies.
• Strong technical expertise in the platform, especially in Consumption Motion and Data and AI.
• Ability to collaborate with technical Subject Matter Experts (SMEs).
• Experience in designing and delivering innovative, tailored programs for technical teams.
• Strategic mindset and program management skills.