Sr. Technical Operations Analyst / Production Support

Lorven Technologies - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

Professional, Scientific, and Technical Services

About the position

The Sr. Technical Operations Analyst / Production Support position is a long-term opportunity based in Alpharetta, GA, with a hybrid work model. The role requires a Bachelor’s degree in Computer Science, Engineering, or a related field in Digital Information Technology. The ideal candidate will have substantial experience in application development and production support, particularly in UNIX/Linux environments. This includes a strong focus on Java development support, shell scripting, and Oracle operations, with a proven track record of troubleshooting production applications across both lower and upper multi-tier environments. Candidates must possess full life-cycle development experience in a technology-driven environment, preferably within the financial services or banking sectors. The role demands strong technical expertise in Unix/Linux, Apache, and application servers such as WebSphere, WebLogic, or JBoss. Familiarity with Oracle Golden Gate, batch scheduling systems like Control-M and Autosys, and NoSQL databases such as Couchbase, Cassandra, and MongoDB is essential. Additionally, knowledge of cloud technologies, particularly Azure and Pivotal Cloud, as well as Kafka technology, is required. The position also necessitates experience with monitoring tools such as Splunk, Dynatrace, and Extrahop, and proficiency in web services (SOAP/REST/JSON/AMQP/XML). Candidates should be skilled in shell scripting languages including Sed, AWK, Python, Bash, and Ruby, and have experience with data query languages like SQLDeveloper and Perl/SQL. A strong understanding of multi-tier architecture and infrastructure configurations is crucial, along with experience in Agile and DevOps environments. Knowledge of ITIL production support best practices is also a key requirement. The successful candidate will demonstrate analytical problem-solving skills, the ability to independently identify and recommend solutions to complex issues, and excellent communication skills to effectively engage with both internal and external customers. A high level of focus and attention to detail is necessary to meet customer needs and address concerns effectively.

Responsibilities

• Provide production support for applications in a multi-tier environment.
• Troubleshoot production applications and resolve issues in a timely manner.
• Collaborate with development teams to ensure smooth application deployment and operation.
• Monitor application performance using tools like Splunk and Dynatrace.
• Implement and manage batch scheduling systems such as Control-M and Autosys.
• Support and maintain NoSQL databases and cloud technologies.
• Participate in Agile and DevOps practices to enhance operational efficiency.
• Document processes and procedures for production support activities.

Requirements

• Bachelor's degree in Computer Science, Engineering, or Digital Information Technology related field.
• Experience in application development and/or production support.
• Proficiency in UNIX/Linux Java development support and shell scripting.
• Experience with Oracle operations and troubleshooting production applications.
• Full life-cycle development experience in a technology-driven environment, preferably in financial services or banking.
• Strong technical experience with Unix/Linux, Apache, and application servers like WebSphere, WebLogic, or JBoss.
• Knowledge of Oracle Golden Gate and batch scheduling systems like Control-M and Autosys.
• Familiarity with NoSQL databases such as Couchbase, Cassandra, and MongoDB.
• Experience with cloud technologies, particularly Azure and Pivotal Cloud.
• Knowledge of Kafka technology and monitoring tools like Splunk, Dynatrace, and Extrahop.
• Experience with web services (SOAP/REST/JSON/AMQP/XML).
• Proficiency in shell scripting languages including Sed, AWK, Python, Bash, and Ruby.
• Experience with data query languages like SQLDeveloper and Perl/SQL.
• Strong understanding of multi-tier architecture and infrastructure configurations.
• Experience in Agile and DevOps environments and cultures.
• Knowledge of ITIL production support best practices.
• Strong analytical problem-solving skills and independent judgment.

Nice-to-haves

• Experience in financial services or banking sectors.
• Familiarity with additional monitoring tools and technologies.
• Knowledge of advanced scripting techniques and automation tools.