Sr Technical Product Analyst

McDonald's - Chicago, IL

Full-time - Mid Level

Chicago, IL

Food Services and Drinking Places

About the position

The Sr Technical Product Analyst (Sr TPA) role is part of McDonald's Global Technology Infrastructure & Operations team, focusing on the Global Managed Desktop (GMD) platform. This position is responsible for driving the adoption and consumption of the GMD platform, contributing to its strategic vision, and ensuring the integration of end-user devices with M365 services. The role requires collaboration with various stakeholders to enhance technology solutions and improve the overall user experience.

Responsibilities

• Work with members of other product teams to research issues and reflect findings on the product's roadmap.
• Define goals collaboratively and identify key metrics for the products.
• Analyze patterns and trends in customer behavior to identify new product opportunities.
• Engage stakeholders across all business levels and navigate complex organizational structures.
• Contribute to the end-to-end ownership of features from ideation through implementation and maintenance.
• Write epics, user stories, and acceptance criteria, participating in all agile events as a team leader.
• Collaborate with product teams, technical architects, developers, suppliers, and tech leads to understand the technology roadmap for modernization.
• Verify testing results and raise defects/issues against the features owned.
• Complete end-to-end testing of features and provide sign-off for code release into production.
• Validate production releases by working with business users utilizing test accounts.

Requirements

• Willingness to live the McDonald's values: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to manage technical products and discuss technical concepts with clarity.
• Proven analytical and quantitative skills to back up assumptions and measure success.
• Strong problem-solving, organizational, and analytical skills to evolve product strategy based on research and data.
• Good presentation and writing skills to translate theory into practical application.
• Understanding of customer centricity and leading products with that mindset.
• Collaboration and conflict-resolving qualities.
• Experience with modern device management products like Microsoft Endpoint Manager, Intune, or Jamf.
• Experience managing Microsoft Windows 10/11 and Apple macOS in a large enterprise environment.
• Experience with foundational technologies like Microsoft Active Directory, Entra, and compliance policies.

Nice-to-haves

• Experience managing enterprise applications such as Microsoft Enterprise apps, Adobe Enterprise apps, and Oracle.

Benefits

• Equal employment opportunities for all employees and applicants.
• Reasonable accommodations for individuals with disabilities during the application or hiring process.