Sr (Technical) Product Manager (Platform)

$152,500 - $190,500/Yr

GrubHub - New York, NY

Full-time - Mid Level

New York, NY

Food Services and Drinking Places

About the position

The Senior Product Manager for the Consumer Product team at Grubhub will focus on building commerce platform products that enhance user experiences for both customers and partners. This role involves collaborating with engineering leaders to define product strategies, manage product features, and drive the development of applications that integrate with Grubhub's online food ordering marketplace. The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-centric approach to product management.

Responsibilities

• Create the product plan for the next generation of the Grubhub commerce platform working directly with senior engineering leadership.
• Create the vision and articulate the short and long term product strategy for using Grubhub's commerce platform to expand the third party partnership product offering.
• Work with Engineering to integrate customer and business requirements into commerce platform system to ensure feature parity across applications.
• Gather and unearth business opportunities through research, data analysis, user experience analysis, competitive research, testing and experimentation.
• Manage product features, influencing customers, vendors, external partners, and engineering teams priorities.
• Communicate clearly and effectively both verbally and written with Product, Design, Engineering and Business partners to ensure clear messaging of the Partnership Platform strategy and goals across the company.
• Liaison between Product and non-technical/product partners to clearly explain complex product concepts in a simple language.
• Set clear, quantitative measures for product(s) and monitor process, progress, and results.
• Deliver on rigorous, quantifiable business objectives in a matrixed, flat organization.
• Play a key role on the company's strategic direction, defining and articulating new opportunities, and working closely with key stakeholders, including executive leadership, Grubhub's technology team and various business teams.
• Identify areas of improvement within the team and proactively mentor them to help close those gaps.
• Invest in coaching and mentoring other PMs on the team.
• Demonstrate strong writing and storytelling skills through product briefs, jira tickets, opportunity assessments, etc.
• Actively make process improvements.
• Drive large features within their domain and be the SME for those crossing a number of partners.

Requirements

• 5+ years of experience as a Product Manager in an Agile environment.
• Experience in user-facing industries such as eCommerce, technology or multi-sided marketplaces.
• BA/BS required, with a focus on computer science or mathematics preferred; MBA is a plus.
• Proficient analytical and quantitative skills and strong bias towards data-driven decision-making, preferably in the context of experiment.
• Experience manipulating large, raw datasets using tools/techniques such as SQL, pivot tables, lookups, etc.; experience with Presto, Redash, Tableau.
• Proven collaboration skills, working across a broad organization including Technology, Product Design, Data Science and Marketing.
• Demonstrated experience launching search features in high growth markets; History of successfully delivering large scale projects in high-quality, managing the entire life-cycle.
• Familiar with product development in Agile and OKR methodologies, preferably with squad or tribe structures.
• Ability to weigh competing priorities, manage trade-offs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business priorities.
• Strong technical understanding for area of product development and focus and is building awareness at the architecture level.
• An innate understanding of technology and how to use it to deliver outstanding and innovative products.

Benefits

• Flexible PTO
• Excellent medical, dental and vision benefits
• 401k matching
• Employee network groups
• Paid parental leave
• Generous compensation package with eligibility for incentives, bonuses, commission, or RSUs
• Weekly Grubhub credit for free meals
• Paid time off for social impact initiatives