Sr. Technical Program Manager, Amazon Health - New Partner Services

$133,900 - $231,400/Yr

Amazon.com - Boston, MA

Full-time - Senior

Boston, MA

General Merchandise Retailers

About the position

We're on a mission to make what should be easy in health care, easier, and to help our customers, patients, and members get and stay healthy. In this role, you will deliver capabilities that allow customers to discover and engage with chronic condition management programs. The right candidate will be able to effectively coordinate across key technical and non-technical dependencies and navigate the ambiguity that comes with a start-up environment. They will be as comfortable engaging internal stakeholders as they are working with external providers, supporting them from contract through to implementation and post-launch. The right candidate has a program management background, with demonstrated experience working large projects with matrixed dependencies, is technical enough to engage with high level designs and dependencies, and has excellent problem-solving abilities. As a TPM, you will anticipate bottlenecks, provide escalation management including proposing solutions, anticipate risks and make tradeoffs, and balance the business needs versus technical constraints. An ability to take projects and break them down into manageable pieces, develop specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

Responsibilities

• Define and drive a project plan across technical teams and dependencies spanning multiple organizations with competing priorities
• Broker conversations and negotiations across non-technical stakeholders, including marketing, finops (including accounting and tax), finance, legal, and privacy
• Engage with 3P engineering teams and facilitate discussions on implementation and integration options, as well as drive development of integration and onboarding materials
• Proactively identify and mitigate risk, driving escalations and alignment across senior leadership where necessary
• Provide regular status updates across a variety of stakeholders
• Develop new mechanisms, and retire ineffective process, in an effort to consistently improve efficiency and delivery

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice-to-haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Benefits

• Medical, financial, and/or other benefits
• Equity and sign-on payments as part of total compensation package