Sr. Technical Program Manager, AWS DC Central Operations

$133,900 - $231,400/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Technical Program Manager (TPM) at AWS will oversee data center infrastructure goals and programs, focusing on enhancing operational efficiency and service uptime for the Elastic Block Storage (EBS) service. This role involves managing cross-organizational relationships and driving complex projects that impact data center operations, ensuring timely execution with a focus on safety, performance, and reliability.

Responsibilities

• Develop Key Performance Indicators (KPI's) and Organizational goals tracking dynamic cross-organizational programs and products.
• Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets.
• Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution.
• Be accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.
• Build and maintain relationships with key owners and stakeholders across teams and organizations.
• Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.
• Synthesize large and complex data sources and program details into concise narratives and program status reports.
• Own regular Business Reviews (xBR's) at appropriate cadence for the topic and audience, with the ability to communicate across different levels in the organization.
• Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects.

Requirements

• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 5+ years of analytical, quantitative, communication, and presentations experience
• Experience writing senior leadership briefs, program proposals, and business goal updates.

Nice-to-haves

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience owning/driving roadmap strategy and definition
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• Experience in using data analysis to drive data-driven decisions (e.g SQL, Excel, etc)

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture to support work-life harmony
• Ongoing learning experiences and mentorship opportunities