Sr Technical Success Manager

OutSystems

266d

About The Position

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Senior Technical Success Manager, you will create a trust relationship with our customers and assist them with their technical adoption and proper usage of the OutSystems technology. You will understand their ecosystem, internal processes and business needs to determine the best possible course of action and guide them through a plan that would maximize the value of the platform. Additionally, you will have the opportunity to explore not only topics related to development, but with all the areas that make us a full-stack platform, like AI, DevOps, Infrastructure, Monitoring, and others. You will also interface with multiple teams inside our company - Customer Success, R&D, Sales, Professional Services, Product Management, and Global Support - so that you will be an advocate for our customers' main challenges and needs. And you’ll do this while having a LOT OF FUN, supported by a super team that will help you in every step of the way.

Requirements

• 5+ years of experience in Mobile/Web application development
• 3+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager
• Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools
• OutSystems development and administration experience is strongly preferred
• Experience working in a professional services, support, engineering, sales engineering or development organization
• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement
• Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.
• Outstanding written and verbal communication skills in English
• Ability to explain complex information to customers clearly and concisely
• Ability to travel
• Bachelor's degree in a science or technical field, engineering, or computer science is mandatory

Responsibilities

• Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems
• Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems
• Drives cross-functional discussions strategically inside OutSystems and with Customers to drive the expansion of the platform usage to new areas
• Invests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customer
• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)
• Perform technical reviews and share knowledge to identify and prevent potential issues
• Design technical adoption plans to ensure sustained growth in technology proficiency
• Catalog, categorize, and share common customer issues with other OutSystems teams
• Serve as a customer advocate within OutSystems
• Deliver key OutSystems product road map updates
• Provide an exceptional customer service experience

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees