Palo Alto Networks - Plano, TX
posted 5 months ago
At Palo Alto Networks, we are dedicated to being the cybersecurity partner of choice, protecting our digital way of life. In this role, you will work directly with our valued customers, particularly those in the U.S. government, to address complex post-sales concerns. This position requires a critical thinker who can analyze situations and data, evaluating multiple factors to provide effective solutions. You will engage in technical discussions with multi-functional teams, fostering transparency and collaboration to enhance our products and services. Your quick thinking and ability to provide technical assistance in high-pressure situations will be essential in ensuring our clients' environments remain secure. Your responsibilities will include managing support cases, providing configurations and troubleshooting guidance, and conducting fault isolation and root cause analysis for technical issues. You will also be responsible for publishing Technical Support Bulletins and reviewing technical documentation for training materials and troubleshooting guides. In critical situations, you may need to travel to customer sites to expedite resolutions and provide on-call support as needed. This role is vital to our mission, as you will be at the forefront of addressing customer needs and ensuring their success with our products.