Palo Alto Networks - Plano, TX
posted 4 months ago
As a Senior Technical Support Engineer at Palo Alto Networks, you will play a crucial role in providing high-level technical support to field engineers, technicians, and product support personnel. Your primary responsibility will be to assist in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, complex software, and networked or wireless systems. This position requires a deep understanding of technical issues and the ability to communicate effectively with various stakeholders to resolve problems efficiently. In this hybrid role, you will have the flexibility to work both in the office and from home, allowing you to balance your professional and personal life effectively. You will be expected to engage with customers and internal teams to ensure that technical issues are addressed promptly and accurately. Your expertise will be vital in maintaining the high standards of service that Palo Alto Networks is known for, and you will be instrumental in enhancing customer satisfaction through your technical acumen and problem-solving skills. The position may involve occasional travel, up to 5%, to various unanticipated locations within the U.S. This travel will be necessary to provide on-site support and to ensure that all technical issues are resolved in a timely manner. You will be part of a dynamic team that values collaboration, innovation, and continuous improvement in technical support services.