Unclassified - Colorado Springs, CO
posted 5 months ago
DDN Storage is seeking a Senior Technical Support Engineer (L3 Engineering) to join our dynamic team of passionate customer-enabling technologists. This role is pivotal in providing high-level technical support to our customers, ensuring that they can effectively utilize our cutting-edge AI and high-performance data storage solutions. As a Senior Technical Support Engineer, you will be responsible for troubleshooting complex technical issues, providing solutions, and ensuring customer satisfaction. You will work closely with our engineering and product teams to relay customer feedback and contribute to product improvements. In this hybrid position, you will have the flexibility to work both remotely and on-site, allowing you to balance your professional and personal life effectively. You will be expected to engage with customers directly, understand their needs, and provide timely and effective solutions to their technical challenges. Your expertise will not only help in resolving issues but also in educating customers about our products and services, enhancing their overall experience with DDN Storage. The ideal candidate will have a strong background in technical support, particularly in the areas of data storage and AI technologies. You will be expected to stay updated with the latest industry trends and technologies to provide the best support possible. This role offers a unique opportunity to work in a fast-paced environment where innovation is encouraged, and your contributions will directly impact customer success and satisfaction.