Sr Technical Support Specialist - Electrical Failure Analysis (EFA)

About the position

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. The Technical Support Specialist supports the installation, uptime and repair of highly technical equipment and systems. This involves collaborating with NPD (New Product Development), Applications, and OE (Operations Engineering) on new and existing product developments, developing methods to fix issues, and leading product and process improvements.

Responsibilities

• Lead New Product Introduction (NPI) projects as they transition from initiation through release according to Product Management Process (PMP).
• Assist logistics and document management with Technical Product Documentation (TPD) and specification support.
• Using available data, identify areas requiring sustaining projects for design, quality and cost improvements.
• Complete component obsolescence projects on current and near end of life products.
• Build manufacturing process for new products and preventative maintenance plan for product support in the field.
• Deliver training to Manufacturing, Technical Support and Service personnel in new product build, test, install and repair procedures.
• Support critical issues on the production floor to ensure on time shipments.
• Respond and support safety issues reported on the manufacturing floor and/or field service.
• Support interface for Global Technical Support team as needed.

Requirements

• Bachelors' degree in Mechanical Engineering, Systems Engineering, Electrical Engineering, Manufacturing/Industrial Engineering.
• 7+ years of experience as an Operations, Mechanical, Electrical, Process Engineer or similar field strongly preferred.
• Proficiency in documenting procedures, work instructions and engineering reports, and with analysis of data and basic experimental methods, test protocols, and procedures.
• Experience participating and leading highly successful technical projects and management of multi-functional projects from inception to completion.
• Background in developing and deploying new products into a manufacturing environment.
• Experience with Practical Process Improvements (PPI) including cost reduction by workflow or design improvements and driving improvements that affect quality.
• Proficiency in Fixing and Solving Problems.

Nice-to-haves

• Experience in bringing technology solutions to improve the quality, efficiency, and cost of manufacturing and service.
• Knowledge of core technologies, including vacuum, SEM, optics design and alignment, motion control, lasers and process automation.
• Knowledge of applications in the field of Electrical Failure Analysis (EFA).
• Detailed problem solving using structured troubleshooting techniques.

Benefits

• Competitive remuneration and annual incentive plan bonus.
• Healthcare and a range of employee benefits.
• At least 120 hours paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.