Sr Technical Writer - API Writing

$110,000 - $145,000/Yr

Cribl - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

At Cribl, we pride ourselves on being a serious company that doesn't take itself too seriously. We are on the lookout for individuals who are not only passionate about getting things done but also enjoy a good laugh along the way. As a rapidly growing, remote-first company, we empower our employees to perform their best work from anywhere. Our role as the data engine for IT and Security has earned us the trust of some of the biggest names in the most demanding industries, as we help them tackle their most pressing data challenges. If you're ready to do the best work of your career, we invite you to join our team and unlock your potential. In this role, you will be a vital member of the Technical Guidance team, which operates at the intersection of product development, design, and customer engagement. Thousands of users rely on our content daily to maximize their use of Cribl products and address IT and security issues that others cannot solve. We are looking for someone who can bring their technical expertise, eagerness to learn, and relentless curiosity to help shape the future of our API and SDK documentation, as well as enhance the overall developer experience in a fast-evolving product landscape. You will collaborate with various teams, including engineering, product management, design, customer support, marketing, customer success, and sales, to create content that meets the diverse needs of our user base and addresses real customer problems. This position offers you the chance to advance your career while contributing to our team culture and influencing the growth of our products.

Responsibilities

• Plan, develop, and maintain API and developer documentation (SDK) to support a growing product portfolio.
• Collaborate closely with cross-functional teams and the user community to create technical content and in-product guidance.
• Build strong relationships within the community and across functions to enhance knowledge of our products and user challenges.
• Stay updated on technical writing industry trends and apply insights to innovate within the team.
• Improve writing and technical knowledge while focusing on customer outcomes.
• Foster a collaborative, innovative, and inclusive culture through a positive attitude and sense of humor.

Requirements

• 4+ years of experience as an API writer, content developer, or in a similar role.
• Ability to create and test relevant API examples, with familiarity in the Swagger API platform.
• Proven ability to produce API and SDK documentation with a focus on the overall developer experience.
• Excellent written and verbal communication skills in English.
• A portfolio showcasing skills in enterprise software documentation aimed at technical audiences, including developers and system administrators.
• Experience in a startup environment serving enterprise users and buyers.
• Experience with cloud infrastructure, services, and streaming data.
• Ability to follow and expand a house style guide, including editing and self-editing.
• Willingness to work and grow in a fast-paced and ambiguous environment.
• Ability to prioritize multiple requests and overlapping deadlines.
• Experience collaborating and publishing using Git-based workflows and static site generators (Hugo, Docusaurus, Gatsby, etc.).
• Proficiency in using Atlassian tools and Google Workspace/G Suite.
• A kind demeanor and a serious approach to work without being overly serious.

Nice-to-haves

• Experience with API documentation tools and platforms.
• Familiarity with agile methodologies and project management tools.
• Knowledge of data streaming technologies and their applications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Life insurance
• Paid holidays
• Paid time off
• Fertility treatment benefit
• 401(k) plan
• Equity options
• Eligibility for discretionary company-wide bonuses