Comrise - Bridgewater Township, NJ
posted 20 days ago
The Sr. Technical Writer/Process Compliance position is a critical role focused on creating, updating, and maintaining technical product documentation in alignment with the company's Development Life Cycle (DLC) process. The primary objective is to ensure that all documentation is comprehensive, user-friendly, and adheres to the highest standards of quality. This role requires a deep understanding of the company's product offerings and the ability to quickly learn complex technical products across various sectors and service areas. The successful candidate will engage in product training sessions, interact with product interfaces, and collaborate closely with Agile teams to grasp core product releases. Additionally, the role involves working with various internal stakeholders, including Product Development Managers, Architects, Project Managers, and Operations teams, to control and manage core product DLC release documentation sets. The responsibilities extend to managing electronic libraries for tracking release documentation packages, coordinating the signing, approval, and publication of these documents, and reporting on department metrics. This includes gathering and analyzing data related to product quality, resource utilization, and adherence to training metrics. The candidate will also provide general coordination and support for departmental and team projects as needed. Exceptional writing, editing, and proofreading skills are essential for producing engaging and error-free content. The role involves performing readability and audience analysis, ensuring clarity and accuracy in documentation, and maintaining stylistic consistency across various document families. The position also encompasses the creation and maintenance of various process and DLC deliverable documents, such as Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), System Requirements Specifications (SRS), Design Specifications, API Guides, Architectural Overviews, System Diagrams, User Guides, Online Help, Training Materials, and Style Guides. The candidate will be responsible for preparing technical documentation for clients, updating online Help material, generating and publishing online Help systems, and supervising other staff contractors as needed. Overall, this role is pivotal in ensuring that all technical documentation meets the required standards and effectively supports the company's operational goals.