Sr Trainer, Corporate - Sales

Freedom Mortgage - Conshohocken, PA

Full-time - Mid Level

Conshohocken, PA

Credit Intermediation and Related Activities

About the position

The Senior Corporate Trainer, Sales at Freedom Mortgage is responsible for providing ongoing training and coaching to Call Center Loan Advisors. This role aims to foster a culture of continuous performance development within the Call Center, ensuring that the Sales Development mission is effectively implemented through team initiatives. The ideal candidate will possess a blend of training and mortgage sales experience, enabling them to effectively train and support Loan Advisors in their roles.

Responsibilities

• Train Loan Advisors on Freedom Mortgage Corporation's systems, processes, and procedures, sales scripts, compliance requirements, and customer service skills.
• Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, and best practices to meet or exceed performance goals.
• Lead call reviews and coaching sessions.
• Analyze production reports that contain key performance indicators.
• Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
• Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines.
• Assist with the development of training materials for coaching sessions and classroom presentations.
• Report to the Manager of Sales Development and collaborate with team members to help execute the mission statement.
• Help execute Call Center initiatives and training pilots.
• Lead by example and assist with onboarding new Corporate Trainers-Sales.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Requirements

• Minimum 5 years of Mortgage Sales Experience or related training experience.
• Associate or bachelor's degree from a college or university; and/or 5+ years of related experience and/or training; or equivalent combination of education and experience.