Sr Trust Account Manager, WM Advisory

$85,330 - $115,230/Yr

001 Northern Trust Company

Full-time - Mid Level

Remote

10,001+ employees

About the position

The Sr Trust Account Manager in Wealth Management Advisory is responsible for managing and servicing complex fiduciary, investment management, and custody accounts. This role involves coordinating client relationships, addressing inquiries, producing reports, and overseeing transaction processing, while working closely with Wealth Management Relationship Advisors. The position requires a blend of independent work and collaboration with the Client Support Services Team to enhance service delivery and client satisfaction.

Responsibilities

• Coordinates account administration for fiduciary, investment management, and/or custody accounts for complex client relationships.
• Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
• Develops and maintains working knowledge of governing documents and account agreements.
• Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
• Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Assists Relationship Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Assists Relationship Advisors with business development and client presentations.
• Able to serve as a key subject matter expert and mentor to other more junior level employees.
• Able to facilitate discussions and reach decisions.

Requirements

• Excellent oral and written communication skills are required.
• In-depth Functional / Industry Knowledge of personal trust, estate and Advisory services and products, usually acquired through related work experience, is preferred.
• Knowledge of internal bank trust functions is required.
• Analytical, problem solving, and organizational skills are required.
• Highly flexible and adaptable to change.
• A College or University degree and/or relevant proven work experience is required.
• 2-4 years+ of experience in wealth management or related experience/credentials is preferred.

Benefits

• Comprehensive benefits package including retirement and pension plan contributions.
• Health and welfare benefits.
• Paid time off.
• Parental and caregiver leave.
• Life insurance.
• Other wellbeing benefits.