Sr User Experience Researcher

Medical Mutual of Ohio - Brooklyn, OH

Full-time - Mid Level

Brooklyn, OH

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Sr. User Experience Researcher at Medical Mutual plays a crucial role in enhancing customer journeys by conducting complex research initiatives. This position involves collaborating with User Experience Designers and Product Owners to understand customer needs, executing research methodologies, and presenting findings to influence product development. The researcher will also mentor junior team members and contribute to the overall research operations within the UX team.

Responsibilities

• Executes complex research initiatives that support a wide spectrum of the product development activities from tactical delivery to high level strategy and owns the process from end to end, including selecting appropriate research methodologies, recruiting appropriate participants, and executing studies.
• Analyzes data to identify user needs and breakdowns in flows and brings together data from multiple sources and studies to create actionable insights.
• Prioritizes research objectives based on the project roadmap and focuses on delivering results that help to meet business objectives.
• Presents results in an engaging, thought provoking, and persuasive way, and tailors the message to a wide range of audiences.
• Contributes to research operations and adds to a library of research best practices.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.
• 5 years of experience designing and conducting user research studies.
• User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more.
• Participant recruitment.
• Research documentation in Confluence or other knowledge sharing software.
• Research facilitation in person and using UserTesting.com.
• Analytical and critical thinking.
• Strong communication, presentation, and facilitation skills.
• Human centered design principles and user experience design tools such as Figma and Sketch.
• Project management.
• Mentorship.

Benefits

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• Parental leave for eligible employees who become parents through maternity, paternity or adoption after 120 days of service.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year.