PayPal - New York, NY
posted 3 months ago
PayPal is seeking a Senior User Experience Researcher who is passionate about understanding user needs and is eager to uncover deep insights that inform the creation of user-centered experiences. This role is vital in building trust and security into PayPal's products while contributing to a positive brand experience for the target audience. The Senior UX Researcher will utilize a variety of research methods to influence product development and design decisions across the organization. This includes conducting early research to understand customer needs and problems, guiding design definition and prototyping, and performing post-launch research to inform future iterations. The researcher will be responsible for executing research studies from start to finish, which involves identifying the right research questions, defining participant samples, selecting appropriate methodologies, and ensuring high-quality execution of studies. Strong communication and collaboration skills are essential for effectively sharing findings and influencing stakeholders in the design process. As a member of the Global Experience Design Organization, the Senior UX Researcher will work closely with cross-functional teams, acting as a liaison between design, product management, and marketing. They will champion the voice of the customer in workshops and design sprints, surfacing relevant findings and informing product and design strategy. The role also involves advocating for user-centric approaches within the Experience Design community, exploring best practices, and demonstrating a growth mindset by seeking feedback and expanding skillsets. The ideal candidate will have a background in user experience, design, research, or related fields, with experience across digital products and platforms, particularly in financial services or e-commerce.