Sr User Research Operations Manager, PXT Central Science

$116,500 - $192,600/Yr

Amazon - Boston, MA

Full-time - Senior

Boston, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior User Research Operations Manager, you will be responsible for driving programs that optimize user research throughput, quality, and impact across the organization. This role involves leading user research operations and spearheading initiatives to enhance team efficiency, research processes, and insights delivery. You will work with a high degree of independence, leveraging your expertise in user research to empower researchers and scale their impact in an innovative and customer-focused manner.

Responsibilities

• Developing and deploying a state-of-the-art user research toolchain to empower researchers, streamline workflows, and improve data management.
• Owning and driving transparent user research project tracking and reporting mechanisms to ensure visibility, accountability, and data-driven decision making.
• Collaborating with user research, design, science, product, and engineering teams to create and manage research-focused guidelines, best practices, and knowledge sharing.
• Identifying opportunities to scale and optimize user research efforts through innovative, yet simple and repeatable approaches.

Requirements

• 5 years experience in user research and/or UX research operations and program management.
• Experience working with UX design, user research and development teams.
• Familiarity of user-centered design and iterative development processes.
• Demonstrable history of influencing cross-functional stakeholders.
• Strong written and presentation skills.

Nice-to-haves

• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management.
• Ability to engage and influence people and teams at every level in the organization (non-technical and technical).
• Proven track record of effective resource planning and on-time program delivery for complex, cross-functional design projects.
• Able to independently and effectively problem-solve and manage a high volume of programs and tasks.
• Able to balance long-term visioning with a bias for action towards immediate needs.
• Experience in a customer-centric, data and insights-driven product design environment.
• Motivated by a scale-up environment where rapid iteration and collaboration is encouraged.

Benefits

• Medical, financial, and other benefits including equity and sign-on payments.