Sr. UX Designer, AWS Commerce Platform, AWS CX

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. UX Designer for the AWS Commerce Platform will play a crucial role in enhancing the customer experience for AWS users by innovating and simplifying the commerce and billing processes. This position involves deep research and service design to understand customer needs and pain points, leading to the creation of cohesive service maps and design artifacts. The designer will collaborate with various stakeholders to drive strategic investments and improve customer outcomes, ultimately owning the design for high-impact customer journeys.

Responsibilities

• Analyze customer problems, design customer journey flows and delightful solutions that deliver results.
• Own and lead cross-functional design brainstorm and review meetings with Product, Tech, Science and business teams for input, alignment and sign-off on design deliverables.
• Design customer journey flows and low, medium and high-fidelity wireframes and mockups.
• Review and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.
• Provide design assets to development teams for implementation.
• Provide design clarification and consultation as needed to engineers when UX deliverables are being developed.
• Measure the success and effectiveness of UX innovations.

Requirements

• 6+ years of design experience
• Have an available online portfolio
• Experience with UX design of complex workflows
• Knowledge of best practices for information architecture and design
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience working with stakeholders to plan and execute programs that are strategic in nature
• Experience in delivering design solutions for projects of large scope and complexity.

Nice-to-haves

• Experience applying scrum to visual or UX design processes
• Knowledge of usability principles and techniques
• Experience defining and maintaining design patterns and UX standards.

Benefits

• Mentorship & Career Growth
• Work/Life Balance
• Inclusive Team Culture