TEKsystems - Seattle, WA

posted 5 months ago

Full-time - Senior
Seattle, WA
10,001+ employees
Professional, Scientific, and Technical Services

About the position

We're looking for a Sr. UX Designer to help define and grow the B2B product experience. Our software and services team, consisting of product managers, engineers, and UX designers, works on key features for bar-raising software products. You will have a significant impact on our business as you lead, define, and drive UX for our B2B team. You will influence technical design and product direction. Along the way, you'll have the opportunity to do end-to-end, customer-obsessed product design from early-stage research to high-fidelity prototyping. You must be a collaborator and strategic thinker, as you will be working side by side with other functions to bring your designs to life. As a design leader, you'll advise and mentor other designers. In this role, you will work autonomously while balancing design quality within technical constraints and business requirements. You will engage with our partners and end users to understand their needs and design experiences that guide them through onboarding, education, troubleshooting, and understanding products and services. Utilizing customer research, agile design iteration, prototyping, and usability testing will be key components of your work. You will also consume, improve, and contribute to the design library, collaborating with the Brand team to ensure consistency and developing and maintaining design documentation for shared patterns and components. Your influence will extend to collaborating with stakeholders from Product, Engineering, Customer Experience, and Marketing. You will work closely with other designers to gather feedback, build consistency, and critique each other's designs, encouraging team members to learn and grow their skills.

Responsibilities

  • Work autonomously while balancing design quality within technical constraints and business requirements
  • Engage with our partner and end users to understand their needs and design experiences that guide them through onboarding, education, troubleshooting and understanding products and services
  • Use customer research, agile design iteration, prototyping, and usability testing
  • Consume, improve, and contribute to the design library; collaborate with the Brand team to ensure consistency; develop and maintain design documentation for shared patterns and components
  • Influence and collaborate with stakeholders from Product, Engineering, Customer Experience, and Marketing
  • Work closely with other designers to gather feedback, build consistency, and critique each other's designs; encourage team members to learn and grow skills

Requirements

  • 8+ years of design experience
  • Have an available online portfolio
  • Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar

Nice-to-haves

  • Experience with UX design of complex workflows
  • Experience acquiring user feedback (e.g., conducting usability studies, performing user research) and creating personas or customer profiles
  • Experience driving design for complex SAAS applications
  • Knowledge of customer engagement and contact center use cases, products and workflows
  • Expert design sprint and/or design workshop facilitator
  • 3+ years of experience designing for B2B solutions
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