The Reinalt-Thomas Corporation - Phoenix, AZ
posted about 2 months ago
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under minimal supervision, the Senior UX Product Analyst evaluates existing Omni Channel Business systems and provides solutions to optimize user/customer experience. This role ensures the quality of Omni Channel applications to achieve business goals and embodies IOOGA (Integrity, Our People, Our Customers, Growth, and Attitude). The Senior UX Product Analyst will analyze enhancement requests and defects, clarify objectives and scope, summarize findings, and propose improvements to stakeholders. This position aligns functional requirements and designs to support Omni Channel projects, collaborating with stakeholders to understand and align with technical requirements. The analyst will document user stories to assist in the creation of high-fidelity prototypes, AB Test cases, Proof of Concepts, and development efforts. It is crucial that the requirements related to design and user experience are documented, actionable, measurable, testable, and related to identified business needs or opportunities in collaboration with stakeholders. As a Product Owner and Subject Matter Expert for application features, the Senior UX Product Analyst provides the first level of support for questions regarding business requirements, UX designs, and general system functionality. Understanding the Software Development Lifecycle is essential, as the analyst will collaborate with Leadership, Business Stakeholders, and IT counterparts to groom backlogs and prioritize work. The role also involves communicating and coordinating schedules for feature development, serving as a UX liaison to other business segments, and coordinating approval of functional requirements and development backlog stories. The analyst will proactively evaluate and resolve issues among teams, recognizing and articulating the trade-offs, risks, and advantages of solutions, while documenting key decisions based on information provided. Staying current on the latest industry technologies, trends, and strategies is vital, as is delivering education/information to internal and external stakeholders regarding capabilities. Mentoring, coaching, and training Specialists I and II is also part of the role, along with assisting employees, vendors, or other customers by answering questions related to Omni Channel business processes and procedures. Completing work in a timely and accurate manner while providing exceptional customer service is expected, along with other duties as assigned.