Relx - Morrisville, NC
posted 5 months ago
About the position
As a Senior UX Researcher at LexisNexis Legal & Professional, you will play a pivotal role in shaping the user experience of our business data products. Your primary responsibility will be to lead and conduct user research that informs product design decisions. This involves analyzing data, generating insights, and collaborating with cross-functional teams to enhance user experiences. Your work will directly impact the development of intuitive and user-friendly products that meet the needs of our diverse customer base. You will gather and evaluate customer use cases, maintaining close links with UX Designers to ensure that user feedback and testing are integrated into the design process. By segmenting markets and understanding the needs of various sub-segments in greater detail, you will identify and address the right problems through thorough analysis. Working alongside UX Designers, you will help define the structure and layout of products, summarizing data from analytics packages and customer insights to provide context for your research. Additionally, you will identify gaps in data and collaborate with the business to fill them, utilizing research software such as Qualtrics, Lookback, and Usertesting.com at an expert level.
Responsibilities
- Gathering, evaluating and understanding customer use cases.
- Maintaining close links with UX Designers to ensure user feedback and testing are integrated into the design process.
- Segmenting markets and understanding the needs of those sub-segments in greater detail.
- Identifying and addressing the right problem through thorough analysis of the brief.
- Working with UX Designers to define the structure and layout of the product.
- Summarizing data from analytics packages, customer insights, or other sources to understand the context of research work.
- Identifying gaps where data is needed and collaborating with the business to fill them.
- Using research software (Qualtrics, Lookback, Usertesting.com) at an expert level.
Requirements
- A range of qualitative and quantitative research techniques and advanced analysis skills.
- Experience working with senior stakeholders to decide and plan a user research roadmap and communicate findings and recommendations.
- Ability to apply a range of methods such as contextual interviews and usability testing to suit the research question, project stage, and timescales.
- Experience working collaboratively with colleagues in a wide range of roles and involving product teams and other stakeholders in the research process.
- Ability to use analytics data to triangulate research findings.
- Good experience in user research planning and execution.
Benefits
- Comprehensive, multi-carrier program for medical, dental, and vision benefits.
- 401(k) with match and an Employee Share Purchase Plan.
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
