SRE Analyst

$45,000 - $65,000/Yr

Qe Solar - Springfield Township, NJ

Full-time - Mid Level

Springfield Township, NJ

Specialty Trade Contractors

About the position

The Site Reliability Engineer (SRE) Analyst serves as the first line of support within the SRE team, focusing on problem-solving and project management to address organizational challenges. This role involves performing daily SRE duties, managing software and systems, and collaborating with users to enhance operational efficiency and security.

Responsibilities

• Support, collaborate & administer tier 1 Site Reliability Engineering (SRE) requirements supporting organizational objectives.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM & other applications required for daily operations and security.
• Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Collaborate with team members to solve complex issues from all aspects of the current environment.
• Configure and maintain various system applications, including the Microsoft Suite, C#, C++, SQL, Linux, and other software tools as needed.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support Technology inventory management requirements.
• Create new service catalog items, incorporating them inside the CMDB.
• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
• Drive regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
• Develop Data Flow Diagrams, Data Catalogs, and Data Visualizations as needed.
• Support office admin needs as required.

Requirements

• Bachelor's degree
• 2+ years of demonstrated experience working within Service Desk, EDR, systems, cloud, IAM, SIEM.
• Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint.
• Experience in enterprise-level data analysis tools, techniques, and methodologies.
• Strong customer service, professionalism, respect, and good interpersonal skills.
• Analytical and problem-solving skills.
• Practical experience in managing data projects.
• Mature understanding of business processes with the ability to translate needs into solutions.
• Effective interpersonal & communication skills to collect & present complex insights in a concise manner.

Nice-to-haves

• 2+ years of experience with solar operations and maintenance
• Experience in a technical field is strongly desired.
• Preferred Certifications: SQL, Python, Excel, Grafana, Lucid, JAMF, JIRA and Others as deemed necessary to perform the functions the business requires.