SRE Engineer

Wisestep - Reston, VA

Full-time

Reston, VA

About the position

The SRE Engineer role at Wisestep-Inc focuses on maintaining the performance and reliability of customer-facing services. This position requires expertise in various technologies, including cloud services, networking protocols, and automation tools, to ensure the health of supporting systems and to act as a key support during major incidents.

Responsibilities

• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) and strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
• Strong understanding of monitoring implementations and administration
• Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems
• Act in key support roles during major incidents e.g. Sev0, Sev1
• Participate in the technical review of the incident for problem management
• Populate and participate in RCAs and hand them off to the Global Solutions team
• Ensuring that work carried out by the Site Reliability team complies with the company’s internal compliance policy and directives
• Being available to discuss and resolve technical issues and escalations with other technical staff as required
• Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
• Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required
• Ability to operate in a high-pressure environment and troubleshoot complex issues quickly while successfully handling multiple priorities
• Work to automate detection and resolution of recurring issues in the production environment

Requirements

• DevOps experience
• AWS or any Cloud experience
• Proficiency in Python or Java
• Experience with Terraform
• Familiarity with Jenkins/Gitlab
• Systems engineering experience in enterprise scale internet service engineering or support role