SRE

Intone Networks - Chandler, AZ

Full-time - Mid Level

Chandler, AZ

Professional, Scientific, and Technical Services

About the position

The Site Reliability Engineer (SRE) role at Intone Networks focuses on enhancing the reliability and modernization of payment processing systems. This position is integral to the Commercial Banking, Corporate Banking, and Investment Banking Technology division, where the Platform team manages the production environment, ensuring high performance and availability of applications. The role involves supporting a suite of applications, managing production deployments, conducting incident management, and implementing automation and observability practices to improve system efficiencies.

Responsibilities

• Support a suite of applications across varying technologies enabling wires and payment processing.
• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Drive recovery efforts during incident calls.
• Gather essential information for root cause analysis and stability improvement.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Conduct incident management and coordinate/implement solutions to prevent customer impact.
• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

Requirements

• 5 plus years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, Education.
• 5 plus years of experience with Linux.
• 3 plus years database support/knowledge with Mongo and/or SQL experience (Oracle SQL).
• 2 plus years app development or support in payments and/or wires applications.

Nice-to-haves

• Experience in payments and/or wires application technology (major/large banking technology experience).
• Exposure/knowledge/understanding MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
• Linux bash scripting ability - develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
• Kafka understanding/experience.
• Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Extremely strong verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
• Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.