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The position involves assisting patients, staff, and physicians to maintain a high level of operational efficiency and customer service while providing quality care to the designated patient population. The role includes leadership responsibilities for the Nursing and Patient Service Representative staff and serves as a technical nursing expert for Oncology. The candidate will demonstrate clinical expertise, critical thinking skills, and proficiency in IV skills, while also being responsible for patient care documentation, triaging messages, and providing educational material to patients. The position requires adaptability to changing circumstances and prioritizing patient needs, ensuring compliance with established policies and procedures, and participating in departmental efficiency and effectiveness initiatives.